Uptime VoIP - Notice history

All systems operational

100% - uptime

East - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 99.93%Feb · 100.0%

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Dec 2024100.0% uptime
Jan 202599.93% uptime
Feb 2025100.0% uptime

West - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 99.93%Feb · 100.0%

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Dec 2024100.0% uptime
Jan 202599.93% uptime
Feb 2025100.0% uptime

Central - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 99.93%Feb · 100.0%

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Dec 2024100.0% uptime
Jan 202599.93% uptime
Feb 2025100.0% uptime

Manager Portal - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024100.0% uptime
Jan 2025100.0% uptime
Feb 2025100.0% uptime

Provisioning - Operational

100% - uptime
Dec 2024 · 100.0%Jan 2025 · 100.0%Feb · 100.0%

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Dec 2024100.0% uptime
Jan 2025100.0% uptime
Feb 2025100.0% uptime

Notice history

Feb 2025

GRR - Storage upgrades
  • Completed
    February 08, 2025 at 7:00 AM
    Completed
    February 08, 2025 at 7:00 AM
    Maintenance has completed successfully
  • In progress
    February 08, 2025 at 2:00 AM
    In progress
    February 08, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    February 08, 2025 at 2:00 AM
    Planned
    February 08, 2025 at 2:00 AM

    We are planning a scheduled maintenance during this time to upgrade the storage array, vastly improving performance on the GRR core servers. No impact on calling is expected, and you don’t need to do anything to prepare. If you happen to experience an issue during or after maintenance, please reboot your phones and email help@uptimevoip.co if the issue persists.

Core server maintenance
  • Completed
    February 04, 2025 at 6:00 AM
    Completed
    February 04, 2025 at 6:00 AM
    Maintenance has completed successfully
  • In progress
    February 04, 2025 at 4:00 AM
    In progress
    February 04, 2025 at 4:00 AM
    Maintenance is now in progress
  • Planned
    February 04, 2025 at 4:00 AM
    Planned
    February 04, 2025 at 4:00 AM

    We are planning a scheduled maintenance during this time. We do not anticipate any impact on our services.

Call park issues
  • Resolved
    Resolved

    We have found the dropped call issue when placing calls onpark or hold to be caused by a cross core calling bug. DIDs have been moved back to their home cores to resolve this issue.

    If you still continue to have dropped calls on hold or park, please submit a ticket to help@uptimevoip.co so we can troubleshoot these on a case by case basis.

  • Identified
    Identified

    We have identified an intermittent issue with call parks for some users, where a call is dropped when parked. We are currently working on a fix for this issue and will provide updates as soon as we have more information.

    Workaround:

    If you are experiencing this issue, you can place the call on hold and transfer it as a temporary solution.

Jan 2025

Inbound call failures
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The dial translation has been fixed and we are now monitoring. Calls should be back to normal. If they are not, please submit a case to help@uptimevoip.co so we can troubleshoot on a case by case basis.

  • Identified
    Identified

    We have identified the issue as an errant dial translation rule that was affecting inbound and outbound calls, generally with a "403 Forbidden." error showing when trying to dial a number.

    We are currently working on applying the fix and will update you as soon as possible.

  • Investigating
    Investigating

    We are currently investigating inbound call failures reported

Dec 2024

No notices reported this month

Dec 2024 to Feb 2025

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