Notice history

FEB8

GRR - Storage upgrades

CompletedMaintenance5 hours

CompletedFebruary 08, 2025 at 7:00 AMUTC
Maintenance has completed successfully
In progressFebruary 08, 2025 at 2:00 AMUTC
Maintenance is now in progress
PlannedFebruary 08, 2025 at 2:00 AMUTC
We are planning a scheduled maintenance during this time to upgrade the storage array, vastly improving performance on the GRR core servers. No impact on calling is expected, and you don’t need to do anything to prepare. If you happen to experience an issue during or after maintenance, please reboot your phones and email help@uptimevoip.co if the issue persists.

CompletedFebruary 04, 2025 at 6:00 AMUTC
Maintenance has completed successfully
In progressFebruary 04, 2025 at 4:00 AMUTC
Maintenance is now in progress
PlannedFebruary 04, 2025 at 4:00 AMUTC
We are planning a scheduled maintenance during this time. We do not anticipate any impact on our services.

ResolvedFebruary 05, 2025 at 5:52 PMUTC
We have found the dropped call issue when placing calls onpark or hold to be caused by a cross core calling bug. DIDs have been moved back to their home cores to resolve this issue.
If you still continue to have dropped calls on hold or park, please submit a ticket to help@uptimevoip.co so we can troubleshoot these on a case by case basis.
IdentifiedFebruary 03, 2025 at 2:19 PMUTC
We have identified an intermittent issue with call parks for some users, where a call is dropped when parked. We are currently working on a fix for this issue and will provide updates as soon as we have more information.
Workaround:
If you are experiencing this issue, you can place the call on hold and transfer it as a temporary solution.

ResolvedFebruary 03, 2025 at 10:12 PMUTC
This incident has been resolved.
MonitoringJanuary 29, 2025 at 6:23 PMUTC
The dial translation has been fixed and we are now monitoring. Calls should be back to normal. If they are not, please submit a case to help@uptimevoip.co so we can troubleshoot on a case by case basis.
IdentifiedJanuary 29, 2025 at 6:18 PMUTC
We have identified the issue as an errant dial translation rule that was affecting inbound and outbound calls, generally with a "403 Forbidden." error showing when trying to dial a number.
We are currently working on applying the fix and will update you as soon as possible.
InvestigatingJanuary 29, 2025 at 4:38 PMUTC
We are currently investigating inbound call failures reported

No notices reported this month

Uptime VoIP - Notice history